FREQUENTLY ASKED QUESTIONS — THE KIT EDIT

Have questions? We’re here to help. Find answers to common questions about our football jerseys, orders, payments, delivery and returns.

1. WHAT DOES THE KIT EDIT SELL?

THE KIT EDIT offers a collection of football jerseys inspired by club football, national teams and iconic designs. Explore our collections and find a kit that represents your passion for the beautiful game.

2. HOW DO I PLACE AN ORDER?

Browse our collections, select your preferred jersey and size, add the item to your cart and proceed to checkout. Enter your delivery details, complete payment and wait for your order confirmation email.

3. WHAT PAYMENT METHODS DO YOU ACCEPT?

Available payment methods are displayed at checkout. Please select your preferred option and complete payment to confirm your order.

4. HOW LONG DOES DELIVERY TAKE?

Orders are generally processed within 1–2 business days after successful payment verification.

Once dispatched, delivery typically takes 2–4 business days across South Africa, depending on your location and the courier service.

5. WHICH COURIER COMPANIES DO YOU USE?

We use Aramex and The Courier Guy to deliver orders to customers across South Africa.

6. HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Use the tracking details provided to follow your parcel's progress.

7. DO YOU DELIVER NATIONWIDE?

Yes, THE KIT EDIT offers delivery across South Africa. Delivery times may vary depending on your location and the courier's service.

8. HOW DO I CHOOSE THE RIGHT SIZE?

Please review the available sizes and sizing information on the relevant product page before ordering. Football jerseys may differ in fit depending on their style and design.

If you need assistance, contact our support team before completing your purchase.

9. CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel an order, contact us as soon as possible at info.kitedit@gmail.com.

Changes or cancellations cannot be guaranteed once an order has entered processing or been dispatched. Any cancellation or refund will be handled in accordance with our policies and applicable consumer law.

10. DO YOU ACCEPT RETURNS OR EXCHANGES?

Return and exchange requests are handled in accordance with our Refund & Exchange Policy and applicable South African consumer protection law.

Please email us before returning an item so we can provide the appropriate instructions.

11. WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

Please contact us promptly at info.kitedit@gmail.com with your order number, a description of the issue and photographs where appropriate. We will assess the matter and assist with an appropriate resolution under our policies and applicable law.

12. WILL I RECEIVE AN ORDER CONFIRMATION?

Yes. After successfully placing your order, you should receive an order confirmation email. Please check your spam or junk folder if you cannot find it.

If you still need assistance, contact our support team with your order details.

13. ARE THE PRODUCTS SUBJECT TO AVAILABILITY?

Yes. All products are subject to availability. If an item becomes unavailable after an order is placed and we cannot fulfil it, we will contact you to discuss an appropriate resolution.

14. HOW DO I CONTACT THE KIT EDIT?

For questions about products, sizing, payments, orders, delivery or returns, contact us at:

Email: info.kitedit@gmail.com

Please include your order number when enquiring about an existing order so we can assist you more efficiently.

Thank you for shopping with THE KIT EDIT.

Your club. Your colours. Your game.